Return, Refund & Exchange Policy – Drifters Surf Shop

Eligibility Window

Returns or exchanges can be requested within 7 days of receiving the product, provided the item meets the criteria below.

Conditions for Return/Exchange

The product must be:

Unused, unworn, unwashed
In its original packaging
Tags intact and undamaged
Free from stains, odors, or modifications

Items Not Eligible

We cannot accept returns for:

Swimwear, innerwear, or hygiene-sensitive items
Final clearance or sale items
Products damaged due to user mishandling
Customized goods

Exchange Process

Email your request with order details: support@driftersurfshop.in
Provide images of the product to verify eligibility
Ship the product back to us (address will be provided via email)
After inspection, exchange/replacement will be shipped within 7–10 working days

Refund Process

Refunds are initiated only after returned items pass quality checks.

Refund method depends on the original payment method:

Prepaid orders → refunded to original payment method
Cash on Delivery orders → refunded via bank transfer or store credit

Refunds may take 5–14 business days to reflect depending on bank/payment processor.

Damaged or Wrong Product Received

If you receive a faulty or incorrect product:

Email us within 48 hours of delivery
Include photos and unboxing video (for logistic disputes)

We will arrange replacement or refund at no cost.

✅ 3. Shipping & Delivery Policy – Drifters Surf Shop

Shipping Timeline

Orders are typically dispatched within 1–3 working days
Delivery takes 3–10 working days, depending on your location and courier service availability
Remote areas may require extra transit time

Shipping Charges

Standard delivery charges apply and will be displayed at checkout
Free shipping may apply during special promotions

Order Tracking

Once dispatched, you will receive:

Tracking ID
Courier partner details
Live tracking link

Delivery Attempts

Courier services usually attempt delivery 2–3 times before returning the parcel.
If returned due to non-availability, re-shipping charges may apply.

Incorrect Address or Contact Information

Heligan Private Limited will not be responsible for delays caused by:

Wrong or incomplete address
Inactive contact number
Recipient unavailable at delivery time

International Shipping

International shipping is currently not available, unless specified during special campaigns.

Delayed Deliveries

Delays may occur due to:

Public holidays
Weather conditions
Courier network issues
Strikes or unforeseen circumstances

We will assist you in coordinating with logistics partners where possible.